At AquaGuard Store, we strive to provide you with high-quality products and excellent service. If you are not completely satisfied with your purchase, our Refund & Return Policy is designed to ensure a hassle-free experience.
1. Return Eligibility
You may return any item purchased from AquaGuard Store within 30 days of receiving your order, provided that it is in its original condition, unused, and with all original packaging and tags intact.
2. How to Initiate a Return
To initiate a return, please contact us at:
Phone: (901) 685-9270
Email: denzeidh@aquaguardstore.com
Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will assist you with the return process and provide you with return instructions.
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item and confirm it meets our return policy requirements, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to process the refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and specify your request for an exchange. We will do our best to accommodate your request based on product availability.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.
8. Contact Information
For any questions or concerns regarding our Refund & Return Policy, please contact us at:
AquaGuard Store
1638 Stribling St
Memphis, TN 38111
Phone: (901) 685-9270
Email: denzeidh@aquaguardstore.com